Up to date on Saturday, 20 November 2021 – 01:58
Hundreds of electrical energy customers have simply acquired their first electrical energy invoice since June, when the Authorities launched the brand new price for hourly durations.
One of many freelancers affected by the absence of electrical energy billing.JAVIER BARBANCHO
Hundreds of properties and small freelancers have acquired this month of November a scare of their mailbox that’s going to make the ultimate stretch of the yr and Christmas harder for them. After 5 consecutive months with out receiving their electrical energy invoice because of the chaos that led to the introduction of the brand new time slots, a lot of them have acquired receipts with gathered and unpaid consumption since June. The quantity exceeds in some circumstances 4 figures and turns into unaffordable for these affected.
It’s the case of Manuel, a small hotelier from Reus (Tarragona) who determined a few years in the past to start out a “neighborhood tapas bar”, as he himself defines it. It couldn’t be imagined that three months after opening its doorways, a world pandemic was going to hit the hospitality trade like by no means earlier than with restrictions and scare off its total clientele. And simply when it appeared that the sector was starting to rebound … “I’ve acquired 2,000 euros in electrical energy payments in only one week that I’ve not acquired since June. It’s unimaginable to deal with that quantity,” he warns in dialog with this newspaper.
Manuel was one of many hundreds of freelancers and households that haven’t acquired a invoice for months. It’s a phenomenon that investigates the Nationwide Fee of Markets and Competitors (CNMC) and that the electrical energy firms themselves blame the collapse of their pc programs linked to the change within the design of the bill that the Authorities launched on June 1 and the modifications that later implied the reductions in VAT and the Particular Tax on Electrical energy. Naturgy and Endesa are essentially the most affected teams: the previous limits its impression to 0.1% of its shoppers and the latter doesn’t present figures. Different sources within the sector elevate these numbers, whereas the CNMC jealously guards the info obtained in its investigation.
Whereas ready for an answer from the Administration, these affected are calling the businesses alerted and negotiating the apportionment of their invoices desperately. This solves a part of the issue, however not all. Manuel, for instance, has established an settlement along with his electrical marketer to pay one of many overdue payments each 15 days. This quantity is added to the present month’s payments that can now start to reach on the typical price, which is able to lead you to pay in response to your calculations about 900 euros monthly in electrical energy. “It’s greater than I invoice,” he complains. All at a time when the value of electrical energy in Spain is paid in document numbers.
The same scenario has come Alberto, proprietor of a present store within the Madrid neighborhood of Puente de Vallecas. “I’ve been complaining to my electrician for the reason that summer time as a result of I used to be afraid that I’d get an astronomical invoice,” he explains. And, certainly, it has been. A number of days in the past, I acquired totally different invoices with an gathered quantity of 420 euros, six occasions greater than what I used to pay every month. The settlement reached with Naturgy obliges you to pay 42 euros for deferred consumption 10 occasions and the same old invoice for every month.
Alberto’s drawback is twofold, for the reason that bill stopped reaching him concurrently on the enterprise and at his residence. Now I should pay double in each locations, though at residence it nonetheless doesn’t arrive. Conscious of what was coming to him, this freelancer who has been within the enterprise for 20 years started to take precautions in summer time: he resists turning on the air con and has disconnected half of the sunshine bulbs within the retailer. “The issue with the electrical energy invoice is that no one understands it, a lot much less with the latter. I’m receiving payments for 5 days, one other for a month and a half … There isn’t a human option to perceive it,” he protests.
Alberto and Manuel have introduced their case to the eye of the affiliation of autonomous ATA for recommendation. “Fastened and manufacturing prices are skyrocketing. Freelancers pay a mean of 400 euros monthly for the rise in electrical energy, gasoline, gasoline, uncooked supplies, transport, labor and tax prices … And the final straw is that neither you may even set up the funds, “laments its president, Lorenzo Love.
Panic amongst households
The phenomenon of the ‘misplaced receipt’ additionally impacts hundreds of households who look with concern when to obtain the electrical energy invoice in one of many occasions of best expense similar to Christmas. From the patron affiliation Facua They suggest returning the cost when it happens and contacting the electrician with which the provision has been contracted to prorate the funds. “We’re involved concerning the defenselessness of the patron who begins to obtain previous invoices with errors, since he has little or no capability to confirm it by his means”, explains his spokesman, Rubn Sanchez.
The affected distributors clarify that they’re working rapidly to repair the issue, which has precipitated a big a part of the affected clients to have acquired their late bill in current weeks. The others affected are the small impartial merchants exterior the nation’s giant power teams. These firms, by the ACIE affiliation, have requested the Ministry of Ecological Transition and the CNMC to research the issue because it prevents them from billing their shoppers and should result in a lack of high quality of service. Its president, Javier Bescs, explains that the issue additionally extends to bigger firms with a contracted energy larger than 15 kilowatts.
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